We have received your order.

1. You have not made payment yet.
2. You have made EFT payment but the payment has not cleared in our account as yet. Paying from another bank to our FNB account may take a few days to reflect. Once the payment reflects, your order will be changed to processing status.

Your payment has been received and is cleared in our account. We are now getting your order ready to be shipped. This processing time can take between 2-3 working days.

The courier has collected your order and a tracking number has been updated. Please track your order on the relevant couriers website.

Find the product you wish to purchase, add the item to your cart and then follow the checkout procedure.

North Bayou SA offers the following payment methods :

PayGenius( pay via card) – https://www.paygenius.co.za/

Ozow ( instant EFT) –  https://ozow.com/

Playflex ( buy now, pay later interest free) – https://payflex.co.za/

EFT – banking details are included in our order confirmation email.

Once you have placed an order, you will receive an email with an order number.

Once payment has been received our order will be processed and later handed over to the courier for delivery. Please check junk/ spam folder if no order confirmation email is received in your inbox.

Please check junk/ spam folder if no order confirmation email is received in your inbox.

Once your item has been handed over to the carrier, a tracking number will be updated on your customer profile and you will receive a ‘shipped’ email directly from Bobgo.co.za .We recommend rather tracking with a PC and not a mobile phone as not all courier sites are mobile device optimized.

Unfortunately we do not have a collection or viewing facility. We are strictly online and all orders

are couriered to the customer.

Please note e-mail is our only method of communication due to us being able to keep a record of the communication trail . E-mails are always responded to promptly.

We can only add/edit an existing order is payment has not been made. Please email us in this case and we’ll update your order.

We only work with order numbers and not names. We cannot identify when packing orders if many orders belong to one customer. Each order will have its own tracking number.

The courier fee is needed to cover the delivery charge.

Banking details

INSERT BANKING DETAILS HERE

Cash Deposits NOT ALLOWED

Using PayGenius, Payflex or Ozow

Funds are received immediately in our account. The 1-3 processing time begins immediately once the customer has completed their purchase.

Orders will only be shipped out once the payment has been received in our account. The processing time is then 1-3 working days after payment has been cleared.

Wrong EFT reference may result in a delay.

Can you deliver between or at a specific time?

Delivery takes place between 8am-5pm on working days only. Please contact the courier with your tracking number to arrange a delivery time that best suits you. Please contact the courier company directly for this.

Yes, all courier options offered provide door- to – door delivery.

Delivery options are delivery via multiple South African couriers. We use a platform called Bobgo to handle all delivery options.

1-4 working days

We do not offer same day delivery.

Please note the courier sometimes take a while to update their tracking status. Please try tracking again 3-4 hours after receiving the shipped email.

Yes we do. Please fill out the form on our wholesale page.