Orders on “ON HOLD”

We have received your order.

1. You have not made payment yet.
2. You have made EFT payment but the payment has not cleared in our account as yet. Paying from another bank to our FNB account may take a few days to reflect. Once the payment reflects, your order will be changed to processing status.

Orders on “PROCESSING“

Your payment has been received and is cleared in our account. We are now getting your order ready to be shipped. This processing time can take between 2-3 working days.

Orders “SHIPPED”

The courier has collected your order and a tracking number has been updated. Please track your order on the relevant couriers website.

Can you deliver between or at a specific time?

Delivery takes place between 8am-5pm on working days only. Please contact the courier with your tracking number to arrange a delivery time that best suits you. Please contact the courier company directly for this.

Does delivery come to my door?

Yes, all courier options offered provide door- to – door delivery.

What are the delivery options?

Delivery options are delivery via multiple South African couriers. We use a platform called Bobgo to handle all delivery options.

How Long will delivery take?

1-4 working days

Do you offer same day delivery?

We do not offer same day delivery.

I received a shipped email, why can I not track my order?

Please note the courier sometimes take a while to update their tracking status. Please try tracking again 3-4 hours after receiving the shipped email.

Banking details

INSERT BANKING DETAILS HERE

Cash Deposits NOT ALLOWED

Using PayGenius, Payflex or Ozow

Funds are received immediately in our account. The 1-3 processing time begins immediately once the customer has completed their purchase.

EFT

Orders will only be shipped out once the payment has been received in our account. The processing time is then 1-3 working days after payment has been cleared.